Moving is an intangible service so how does one know if they are getting what they pay for? The truth of the matter is that you can measure service and McWilliams takes the mystery out of measuring tracking and paying for service.
There are several key indicators in a move that are both tangible and measurable and we track measure and report back to you on these indicators making a subjective service very tangible and consequently measurable.
- On time pick up and delivery
- Transit times
- Claims ratio
- Invoicing accuracy
- Money spent and on what
- Customer feedback
We also provide executive reports demonstrating exactly where you spent the company's money and what you got for it. Every dollar is important we give you tangible information on what you are spending and what your getting for you moving dollar.